Shipping & Returns

Shipping Policy

All orders are processed within 2-3 business days (excluding weekends and bank holidays) after receiving your order confirmation email.

Domestic Shipping Rates

  • Standard Shipping (Royal Mail 48 Tracked): Estimated 2–3 working days

  • Express Shipping (Royal Mail 24 Tracked): Estimated 1–2 working days

International Shipping

We currently ship to the United Kingdom only.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

Lost, Damaged, or Delayed Parcels

If your order arrives damaged or faulty, or if it does not arrive within the expected delivery window, please contact us as soon as possible via our contact page with your order number and photos of any damage. We will arrange a free replacement to be sent to you.

Refund Policy

Returns

If you are not satisfied with your purchase for any other reason, you may return the item within 14 days of delivery for a refund, provided the item is unused and in its original packaging.

To start a return, please contact us via our contact page. Items sent back without first requesting a return will not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom or personalised commissions

  • Items that have been damaged after delivery through misuse or neglect

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, you will be refunded on your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund.

Shipping Costs

For damaged or faulty items, replacement shipping is covered at no cost to you.

For all other returns, you will be responsible for the cost of return shipping. Original shipping costs are non-refundable.

Delays

We are not responsible for delays caused by postal services. Delivery times are estimates only and may vary. If your order has not arrived within a reasonable time frame, please contact us and we will do our best to help.

Contact Us

If you have any questions about returns or refunds, please contact us via our contact page.